Privacy Policy

Excavatorun respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, communicate with us, request information, or purchase products from us.

By using our website, you acknowledge the practices described in this Privacy Policy.

INFORMATION YOU PROVIDE DIRECTLY

We may collect information such as:

• Full name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Company or organization name;

• Order information;

• Product preferences;

• Customer-service communications;

• Return or warranty information; and

• Other information you voluntarily provide.

PAYMENT INFORMATION

When you make a purchase, payment information is generally processed by our third-party payment-processing provider.

Depending on the payment system used, we may receive limited transaction information such as:

• Payment status;

• Transaction identifier;

• Card type;

• Last four digits of the payment card; and

• Billing verification results.

We do not necessarily receive or store your complete payment card number.

ORDER INFORMATION

When you purchase equipment, we may collect and maintain information including:

• Products ordered;

• Purchase price;

• Order date;

• Delivery location;

• Shipment status;

• Tracking information;

• Equipment serial numbers where applicable;

• Returns;

• Refunds; and

• Warranty claims.

INFORMATION COLLECTED AUTOMATICALLY

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address;

• Browser type;

• Device type;

• Operating system;

• Pages viewed;

• Referring website;

• Approximate geographic location derived from IP address;

• Date and time of visits;

• Website interactions;

• Session information; and

• Cookie or similar technology identifiers.

This information helps us operate, secure, troubleshoot, and improve our website.

COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain shopping-cart information, understand website usage, measure performance, detect fraud, improve customer experience, and measure advertising effectiveness.

You may be able to control cookies through your browser settings. Disabling certain cookies may prevent some website features from functioning properly.

Where required by applicable law, we will request consent before using non-essential cookies.

HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• Process orders;

• Accept and verify payments;

• Arrange shipping and delivery;

• Provide tracking information;

• Communicate regarding purchases;

• Respond to inquiries;

• Provide customer support;

• Process returns and refunds;

• Handle warranty claims;

• Prevent fraud;

• Protect our website and customers;

• Maintain business and tax records;

• Improve our products and services;

• Analyze website performance;

• Send transactional communications;

• Send marketing communications where permitted;

• Comply with legal requirements; and

• Establish, exercise, or defend legal claims.

ORDER FULFILLMENT

To fulfill an order, we may share necessary information with service providers involved in the transaction.

For example, a freight carrier may receive the customer's name, delivery address, telephone number, delivery instructions, and other information reasonably necessary to complete delivery.

We disclose only information reasonably necessary for the applicable service.

PAYMENT PROCESSORS

We use third-party payment providers to process transactions.

Payment processors may independently collect and process personal and financial information according to their own privacy policies and legal obligations.

SHIPPING AND FREIGHT PROVIDERS

We may share information with freight companies, logistics providers, fulfillment providers, warehouses, and delivery partners to arrange shipment and delivery.

These providers may contact customers directly regarding delivery scheduling or access requirements.

SERVICE PROVIDERS

We may use third-party companies that assist us with website hosting, e-commerce infrastructure, payment processing, fraud prevention, analytics, customer support, email delivery, advertising, freight and logistics, cloud storage, and IT security.

These providers may process personal information on our behalf or as independent businesses depending on their role.

FRAUD PREVENTION AND SECURITY

We may process information to identify suspicious transactions, unauthorized payment activity, account abuse, website attacks, or other security threats.

This may involve reviewing billing and shipping information, transaction history, device information, payment verification results, and other fraud-prevention signals.

We may decline transactions when we reasonably believe they present a fraud or security risk.

MARKETING COMMUNICATIONS

If you subscribe to marketing communications or otherwise provide consent where required, we may send information concerning new equipment, promotions, special pricing, product availability, accessories, and other Excavatorun offers.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications.

Transactional communications concerning an order, payment, shipment, return, warranty claim, or customer-service request are not marketing communications and may still be sent when necessary.

ABANDONED CART COMMUNICATIONS

If permitted by applicable law and our website settings, we may use information associated with an incomplete checkout to remind customers about products left in their shopping cart or to offer assistance with completing an order.

Customers may opt out of marketing-related abandoned-cart communications where applicable.

WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to payment processors, freight and shipping providers, and service providers supporting our operations.

We may also disclose information when you authorize us to do so, when necessary to comply with applicable law or legal process, to investigate suspected fraud or illegal activity, or to protect the rights and safety of Excavatorun, our customers, and others.

DATA RETENTION

We retain personal information only for as long as reasonably necessary for legitimate business and legal purposes, including fulfilling orders, maintaining transaction records, providing warranties, resolving disputes, preventing fraud, and meeting tax and accounting requirements.

Different categories of information may have different retention periods.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

These measures may include secure website connections, restricted access to customer information, reputable payment processors, account security controls, fraud monitoring, and other appropriate safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

Depending on where you live, you may have legal rights regarding your personal information.

These rights may include requesting access to your personal information, correcting inaccurate information, requesting deletion, obtaining information about certain disclosures, opting out of certain marketing or targeted advertising, or withdrawing consent where applicable.

These rights are subject to applicable laws and exceptions.

VERIFYING PRIVACY REQUESTS

To protect customer information, we may need to verify your identity before processing certain privacy requests.

We will request only information reasonably necessary to verify and process the request.

CHILDREN'S PRIVACY

Excavatorun is an equipment retailer, and our website is not intended for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information to us, please contact us.

THIRD-PARTY SERVICES

Our website may use third-party services for payment processing, shipping, analytics, website functionality, and other legitimate business purposes.

Those providers may have their own privacy practices and policies.

LEGAL COMPLIANCE

We may preserve or disclose information when reasonably necessary to comply with applicable law, legal process, or governmental requests.

We may also preserve information where reasonably necessary to investigate fraud, enforce agreements, protect our legal rights, or protect our customers.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our practices, technology, legal obligations, or services.

When changes are made, the updated policy will include a revised "Last Updated" date.

CONTACT US

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Excavatorun
Email: support@excavatorun.shop

We will make reasonable efforts to respond to legitimate privacy inquiries and requests in accordance with applicable law.